Terms Conditions | Nomadra Official Website

Introduction & Acceptance

This document constitutes the Terms and Conditions ('Terms') for all tour services provided by Nomadra Tour LLC, registered in Mongolia ('Company', 'we', 'us', 'Nomadra').

Any person making a booking or participating in a tour ('Client', 'you', 'Traveler') is deemed to have read, understood, and accepted these Terms

A legally binding contract is formed when we issue a written Booking Confirmation and Invoice by email, and you pay the required deposit. These Terms apply to all private tours, group tours, day tours, and tailor-made tours operated within Mongolia

2. Booking & Itinerary
Booking Process: (a) Inquiry via website, email, or social media; (b) We provide itinerary and quotation; (c) You confirm in writing; (d) Deposit payment secures your booking

Inclusions: As explicitly listed in your final itinerary - accommodation (tourist ger camp, hotel, nomad family), meals as stated, private vehicle with licensed driver, English-speaking licensed guide, entrance fees, and listed activities. Water: 1.5L per person per day

Exclusions: Unless stated otherwise: International and domestic flights, travel insurance, Mongolia visa fees, excess baggage, personal expenses, tips/gratuities, alcoholic beverages, and any service not listed as 'included'

Group Size & Vehicles: Most multi-day tours require a minimum of 2 travelers. Vehicle type (Russian UAZ, Toyota Land Cruiser, minivan/minibus) will be assigned based on group size, route, and safety. We reserve the right to adjust vehicle for operational reasons at no extra cost to you

3. Payment Terms

To perform our contract with you: Day tours (1 day): 30% non-refundable deposit

Legal obligation: Short tours (2-5 days): 30% non-refundable deposit

Legitimate interest: Long tours (6+ days): 40% non-refundable deposit

Consent: Peak season (May 1 - Sep 20) & Naadam Festival (July 9-13): 50% deposit

Final Payment: Balance due 30 days prior to departure. For bookings made within 30 days of departure, 100% payment is required at booking

Payment Methods: Bank transfer in USD/MNT (our preferred, no fee), secure card payment link, or PayPal (client covers 4% processing fee). All bank fees at origin are client's responsibility

Late Payment: Failure to pay balance by deadline may result in automatic cancellation and application of cancellation fees under Section 4

4. Cancellation, Refund & Changes by Client
All cancellations must be made in writing to info@nomadra.mn. The cancellation date is the date we receive your email in Ulaanbaatar time (UTC+8)

Cancellation Fees:

60+ days before departure: Deposit held as credit. Fully transferable to another tour within 12 months, OR refundable minus $150 USD administration fee per booking

31-59 days before departure: 50% of total tour price forfeited

15-30 days before departure: 75% of total tour price forfeited

14 days to No-show: 100% forfeited - no refund

No Refund For: Late arrival, early departure, voluntary changes during tour, or unused services due to personal reasons, illness, or flight delays

Substitution: You may transfer your booking to another person up to 14 days before departure, subject to $50 admin fee and any non-transferable third-party costs (e.g., domestic flight tickets)

Changes by Client: Requests to change dates or itinerary before 30 days are accommodated where possible, subject to availability and $50 change fee plus any difference in price. Within 30 days, changes are treated as cancellation

We strongly require travel insurance that covers cancellation, curtailment, medical and evacuation.

5. Cancellation & Changes by Nomadra Tour LLC

Cancellation by Us: We reserve the right to cancel a tour due to Force Majeure, safety concerns, government orders, or other events beyond our control. In such case you will be offered: (a) Full refund of all payments made to Nomadra Tour LLC, or (b) Free rescheduling to an alternative date within 24 months. We are not liable for your international flights, visa fees, travel insurance, or other incidental costs

Minor Changes: Mongolia's weather and road conditions require flexibility. Your guide may make minor, reasonable changes to itinerary for safety or operational reasons (e.g., closed road, ger camp full). This does not entitle you to a refund, but we will provide an alternative of equal value where possible

Significant Changes: If we make a significant change to your itinerary before departure (e.g., change of major destination), you may accept the change, choose an alternative tour, or receive a full refund

6. Tour Operation

Guide & Driver: All multi-day tours include a licensed English-speaking guide and professional driver. Per Mongolian law and safety policy, drivers operate maximum 8-10 hours per day. No driving outside Ulaanbaatar after dark except in emergency

Accommodation: Tourist ger camps (June-September typically have private shower/WC), 3-4* hotels in Ulaanbaatar, and authentic nomad family stays. Standard is twin-share. Single supplement available on request. Nomad stays are basic but clean

Meals: As per itinerary. Vegetarian, vegan, halal, and allergy-aware meals available if notified at time of booking (at least 14 days before). We cannot guarantee allergen-free kitchens in remote areas

Transport & Luggage: All vehicles insured and regularly maintained. Luggage limit: 15kg on domestic flights, 20kg in vehicle + one daypack. Excess luggage may require extra vehicle at client's cost

Horse/Camel Riding: Optional activity done at your own risk. You will be required to sign a separate Activity Waiver before riding. Helmets provided and recommended

7. Health, Safety & Mandatory Insurance

MANDATORY Travel Insurance: Every client must have comprehensive travel insurance covering: medical expenses (min $100,000 USD), emergency evacuation & repatriation (including helicopter if needed), trip cancellation/curtailment. Proof of insurance must be provided 14 days before departure. We may deny participation without refund if proof is not provided

Health Disclosure: You must disclose any medical conditions, allergies, disabilities, medications, or dietary needs at booking. Mongolia has remote areas where the nearest hospital is 300km+ away. Failure to disclose may result in termination of tour without refund

Fitness & Environment: Mongolia's average altitude is 1,500m, with extreme weather changes (+30��C to -5��C in a day). You are responsible for assessing your fitness. Consult your doctor

Safety Equipment: We carry first-aid kit and satellite phone for Gobi, Western, and Northern Mongolia. All emergency evacuation costs are your responsibility and must be covered by insurance

8. Liability Limitation

We act with due care in selecting third-party suppliers (camps, hotels, drivers). However, those services are provided by independent suppliers and we are not liable for their acts or omissions beyond our direct control

We are not liable for: loss, theft or damage to personal belongings; injury, illness or death due to your negligence, failure to follow guide's safety instructions, or pre-existing conditions; delays due to weather, road, or force majeure

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud

Except for 8.3, our total liability to you is limited to the total tour price paid to Nomadra Tour LLC. This limitation is reasonable given the remote, adventurous nature of travel in Mongolia

Activity Waiver: Certain adventurous activities (horse riding, camel riding, hiking, climbing) carry inherent risk. Participation is voluntary and requires signing a waiver

9. Responsible Travel & Code of Conduct
Nomadra Tour LLC is committed to sustainable tourism. You agree to:

Respect nomadic culture: Do not enter a ger without permission, always walk clockwise inside, accept with right hand

Do not photograph people, especially children and inside temples, without asking first

Leave No Trace: No littering, no off-road driving, no picking wild plants or removing rocks

Do not give candy, money, or pens directly to children. Ask your guide for culturally appropriate ways to support (e.g., school supplies via guide)

Follow guide instructions, especially around livestock, dogs, and border areas

Our Commitment: 70% of tour cost stays with local communities, we employ local guides/drivers/families, we provide water refill stations to avoid single-use plastic, and we offset carbon for all Gobi tours

Violation of conduct that endangers yourself, others, or wildlife may result in tour termination without refund, at guide's discretion

10. Child Policy

0-3 years: Free of charge (no separate bed/seat, meals from parents). Parents assume full responsibility. Not recommended for long remote tours

4-11 years: 30% discount on tour price when sharing with 2 adults. Must be accompanied by adult

12+ years: Full adult price

Child car seats available on request for Ulaanbaatar and central region day tours only - must be requested at booking. In remote areas, child seats are not available due to vehicle type 4X4 vans

11. Force Majeure

We are not liable for failure or delay to perform our obligations due to events beyond our reasonable control: natural disaster, dzud (harsh winter), flood, pandemic, epidemic, border closure, government order, civil unrest, war, terrorism, severe weather, or road closure. Section 5.1 applies

12. Complaints

If you have a problem during the tour, inform your guide immediately so we can attempt to resolve it on the spot

If not resolved, you must submit a written complaint within 14 days after tour end to contact@nomadratour.mn. We will acknowledge within 48 hours and respond fully within 7 business days

Failure to notify during tour and within 14 days after may affect your right to compensation

13. Governing Law & Dispute Resolution
This agreement is governed by the laws of Mongolia

Any dispute shall first be attempted to be resolved by good-faith negotiation for 30 days. If unresolved, it shall be referred to the Mongolian Tourism Arbitration Council, and if still unresolved, to the competent courts of Ulaanbaatar, Mongolia

If you are a consumer resident in the EU/UK, you may also have additional statutory rights